Product Design - Designed the end to end experience for pre-planned routes and made sure it was consistent on multiple devices.
User Research - created a study plan and midfidelity prototypes for task-based usability tests at Esri's User Conference. Moderated tests, compiled and organized results in Airtable.
Whitney Kotlewski - Senior UX architect
May 2018 to August 2018
During the summer 2018, I worked on the redesign of Navigator and helped design the new pre-planned routes feature. Navigator is a professional navigation app for the workforce, which includes professionals such as fleet workers and truck drivers. Navigator helps workers access private maps that are not publicly available and receive their pre-planned routes from employers.
My design for pre-planned routes was shipped in the Alpha and is currently being used in the Beta. You can see a blog post about this feature here:
I was tasked with creating the end-to-end user workflow on the driver side and making sure the experience was consistent on Android and iOS. At the end of my internship, I gave a presentation about the work I did to the ESRI design department. To see my process and the other work I did at Esri, you can view the presentation here: https://arcg.is/1ajyXi
Currently the preplanned routes feature is not accessible in the app. Drivers can only access their routes through an email their managers send out. Because drivers are often using work-issued phones to use Navigator, starting their daily assigned routes takes a lot of setup and workarounds.
01. select route
The pre-planned routes feature now has a simplified workflow so it's easier to access for drivers. It is as easy as finding and viewing their route in the panel. The feature is also designed as a new component to be contributed to the Esri design system.
01. select Route
Drivers find their assigned routes here. Their routes are usually set for them by their managers.
02. preview route
The driver checks and previews the route.
The driver starts their route. It is a short flow, but that is the point.
01. Team empathy
02. design systems
03. pixel perfection
I learned many indispensable lessons at my time at Esri that helped me grow as a designer. It was my first experience designing for enterprise and designing with tight constraints. I really appreciate the opportunity my mentor gave me to design a real feature and experience product design work. Here are some of my takeaways from that experience: